1. Scope
This Privacy Policy applies to ChatTruX-AI and related pages, services, and websites operated by TruX-Technologies, including www.chat.trux.website .
By using ChatTruX-AI, you acknowledge that you have read this Privacy Policy. Where consent is required, we will request it in a clear and specific way.
2. Information we collect
We aim to collect only information reasonably needed to provide, secure, maintain, and improve the service.
| Category | Examples | Why we need it |
|---|---|---|
| Account information | Name, email address, profile identifier | Account creation, sign-in, verification, and support |
| Authentication information | Google sign-in details and authentication tokens | Securely authenticate your account through Firebase |
| Service content | Prompts, messages, files, or other content you submit | Provide the ChatTruX-AI functionality you request |
| Technical information | Browser, device, IP address, logs, and timestamps | Security, troubleshooting, reliability, and abuse prevention |
| Support information | Messages and details you include in support requests | Respond to questions and resolve account issues |
Information from Google sign-in
If you sign in with Google, Firebase Authentication may provide basic account details such as your name, email address, profile image, and unique account identifier, depending on the permissions available to the service.
Information you submit
You control the information you enter into ChatTruX-AI. Please do not submit passwords, payment-card details, government identity numbers, health information, or other highly sensitive information unless the service specifically asks for it.
3. How we use information
We may use information for the following purposes:
- To create and maintain your ChatTruX-AI account.
- To authenticate users and protect accounts from unauthorized access.
- To provide responses and other features requested by you.
- To communicate with you about service, security, or support matters.
- To detect abuse, fraud, spam, and activity that threatens the service.
- To troubleshoot errors and improve reliability and performance.
- To comply with legal obligations and enforce applicable terms.
We do not use personal information for unrelated purposes without providing appropriate notice or obtaining consent where required.
5. Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction.
No online service can guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly if you believe your account has been compromised.
6. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including account operation, security, dispute resolution, legal compliance, and service records.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
7. Your choices and rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information associated with your account.
- Request correction of inaccurate or incomplete information.
- Request deletion of information, subject to legal exceptions.
- Withdraw consent where processing is based on consent.
- Request information about how your data is used or shared.
- Raise a complaint or grievance about our data practices.
To make a request, contact us using the details in the Contact section. We may need to verify your identity before completing a request.
8. Children's privacy
ChatTruX-AI is not intended for children who are not legally permitted to use online services in their location. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us, contact us so that we can review and take appropriate action.
9. Changes to this policy
We may update this Privacy Policy when our services, technology, legal obligations, or data practices change.
We will update the “Last updated” date when changes are published. Where required, we will provide additional notice or request consent before applying material changes.
10. Contact and grievances
If you have questions, privacy requests, or complaints about ChatTruX-AI, contact TruX-Technologies:
Email: trux.ai.support@gmail.com
Website: www.chat.trux.website
Please include enough information for us to understand and investigate your request. We aim to acknowledge support and privacy requests within a reasonable period.